The TCS computers Service: When you telephone TCS computers, any time of day or night, you can be sure you are talking to a professional and not an answering service.
During office hours, the dedicated team of TCS computers customer services representatives handles all inquiries quickly and efficiently. They have many years dealing with harddisk recovery problems, and one of them will become your first point of contact. Your customer services representative will always be able to help you with up-to-date information on your recovery.
Data Recovery Service By TCS Computers: The customer services team is backed up by hardware and software specialists from our data recovery teams, and these technicians are always on hand to assist with solutions to technical problems.
Out of business hours, TCS computers engineers are available to answer the emergency telephones, 24 hours a day, 365 days a year. Disaster can strike anytime, and we believe you should be able to discuss and solve your problem day or night.
Whenever you call, you will be provided with full written details, by fax or e-mail, of our disk recovery services, what we need from you to conduct the recovery and how the disk will reach TCS computers. The recovery can commence any time; day or night. You are always guaranteed an informed, able and courteous response from every member of the TCS computers staff.
Data Recovery Service By TCS Computers: Levels of service
When you first contact us, you will be offered a choice of four levels of service, ranging from our standard offerings for the not-so-urgent situations to lightening on-site response for mission critical data.
- Standard Data Recovery
- Fast Track Data Recovery
Designed for those less urgent situations, our standard data recovery service guarantees a prompt turnaround of all recoverable data from your media.
If the ‘lost’ data is more urgent, please request we process your media through our Fast Track programmer to guarantee a timely response.
- Emergency Data Recovery
- On-site Data Recovery
When your information is mission critical, request our Emergency service. Designed to meet the needs of the most important data, our engineers will act as though every minute counts.
Our new service allows us to visit clients on-site to make damage assessments and to recover lost data. This is suitable for situations where storage removal is either physically impossible or poses a security risk.
Data Recovery Service By TCS Computers Belgium